Collection of Personal Information
When you register for the Fan Club Services, you may be asked to provide certain personal information that may be stored as part of your registration data. The registration data contains various personal information which may include, but not be limited to, the following: (1) e-mail address, (2) first and last name, (3) country or region, (4) state or territory, (5) city, (6) zip code or postal code, (7) street address, (8) time zone, (9) gender, (10) language, (11) birth date and age, and (12) occupation. In addition to the above information, Fan Club may also collect and store the IP address of your computer or other networking device, which may be needed to operate various features and functionality of the Fan Club Services. We may also collect data pertaining to your online transactions, purchase history, and Fan Club Site and Fan Club Services usage patterns. Further, when you register for the Fan Club Services, you may be asked to create a password for your account. You may also be requested to provide secret questions and secret answers. You use your secret questions and answers, if applicable, to help verify your identity to Fan Club when there are account issues, such as needing to reset your password. You may also be requested to answer various questions and/or surveys about your consumer preferences or other information.
Use of Your Personal Information
Fan Club uses your personal information for the operation and maintenance of your Fan Club account and the Fan Club Services. For example, we may use your e-mail address to send you a welcome e-mail message when you first register informing you about the service and telling you how to manage your Fan Club account. You may be required to respond to this e-mail in order to validate that you are the owner of the email address associated with the Fan Club account. If applicable, failure to respond to the email and verify the address within the time stated in the email will cause the Fan Club account to become inactive. This process is designed to verify the validity of the email address and to help prevent email addresses from being used without permission in the creation of Fan Club accounts.
As part of the Fan Club Services, we may recommend for your consideration various services, products and merchandise. Accordingly, we may analyze data pertaining to your online transactions, purchase history, and Fan Club Site and Fan Club Services usage patterns so that we can make recommendations suited especially to you.
We may also send you e-mail about periodic service updates, recommended security updates, or surveys related to the Fan Club Services or other matters. These periodic e-mails are considered essential to the provision of the service you have requested. You cannot unsubscribe from these mailings. You may, however, choose not to participate in the surveys.
Disclosure of Personal Information
Fan Club occasionally hires other companies to provide limited services on our behalf or to fulfill a service or transaction you may have requested, such as answering customer support inquiries, fulfilling merchandise orders, selling live performance tickets, etc. Fan Club will only provide these companies with those pieces of your personal information needed to deliver the services.
Fan Club may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on Fan Club; (b) protect and defend the rights or property of Fan Club; or (c) act under exigent circumstances to protect the personal safety of users of the Fan Club Service, or the public.
Sharing Your Personal Information
If you choose, you may opt-in to various features which may be available as part of the Fan Club Services which allow you to voluntarily share information, whether to a group of Fan Club users designated by you (for example, a “ circle” or “ connection”) or to everyone (for example, when you post user generated content to a publicly accessible area on a website).
Security and Storage of Your Personal Information
Fan Club is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access and located in controlled facilities.
You must type the correct password to access your information. It is your responsibility to ensure the security of your Fan Club account password and not to reveal this information to others.
Personal information collected by Fan Club may be stored and processed in the United States or any other country in which Fan Club or its affiliates, subsidiaries, or agents maintain facilities. By using the Fan Club Service, you consent to any such transfer of information outside of your country.
Some “operational” information is used by Fan Club in order to operate your account properly and provide the Fan Club Services. This operational information does not include the personal information that you provide as part of your Fan Club registration data, but may include, for example, the following: the date on which your registration data was last updated, whether your e-mail address has been verified, whether your account has been deactivated, what browser you are using, the IP address of your computer or other networking device, and other similar types of information. Operational information may be shared with third parties to the extent necessary to provide the Fan Club Services.
We may collect and analyze information about your use of the Fan Club Services as aggregated with the use of the Fan Club Services by other users (“Aggregate Information”); for example, overall usage patterns of Fan Club users, the total number of Fan Club users, the percentage of Fan Club users who are female, or in a certain age range, or who live in a particular region, etc., or the percentage of Fan Club users who are also consumers of various other products and services. The collection and analysis of Aggregate Information is important in the operation and enhancement of the Fan Club Services and other business purposes. Aggregate Information may be compiled in reports and disclosed, sold, licensed or rented to third parties. However, since Aggregate Information does not include any information that can be used to individually identify you or any other Fan Club user, it is not possible for the third party recipient of the Aggregate Information to use it to identify or contact you.
You may have the ability to accept or decline cookies using the settings on your browser. However, if you choose to decline cookies, you may not be able to sign in or use the Fan Club Services.
Theresa Fan Club, LLC is a New York limited liability company. Theresa Fan Club, LLC is located at 468 Broadway, Suite C, Saratoga Springs, NY 12866; (b) the fees and charges imposed on consumers of Theresa Fan Club, LLC vary depending on the services you choose; and (c) if you have any complaints about Theresa Fan Club, LLC or wish to receive further information about Theresa Fan Club, LLC, please contact Customer Service .
For complaints against Theresa Fan Club, LLC, you may also contact the Division of Consumer Production of the Department of State by (1) visiting https://www.dos.ny.gov/consumerprotection/form/complaintform.asp; (2) calling (800) 697-1220; or (3) writing to:
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231-0001
Last Updated: August 23, 2012